Certified Supply Chain Professional (CSCP) Practice Exam

What does Six Sigma primarily focus on?

1. Enhancing employee satisfaction

2. Increasing production capacity

3. Reducing defects to enhance customer experience

4. Maximizing profits through cost reduction

The correct answer is: Reducing defects to enhance customer experience

Six Sigma primarily focuses on reducing defects to enhance customer experience by improving the quality of processes and products. The methodology uses data-driven techniques and statistical analysis to identify and eliminate the causes of errors or defects in manufacturing and business processes. By reducing variability and ensuring that processes are consistent, companies can deliver higher quality products and services. This focus on quality leads to greater customer satisfaction, as customers receive products that meet their expectations and requirements without defects. While enhancing employee satisfaction, increasing production capacity, and maximizing profits through cost reduction are important aspects of business operations, these are not the primary concerns of Six Sigma itself. Instead, the emphasis on defect reduction is what aligns Six Sigma with customer-centric improvement initiatives. A quality-focused approach naturally leads to better operational efficiencies, potentially enhancing profitability and employee satisfaction as a secondary effect, but the core aim remains on improving the customer experience through reduced defects.