Certified Supply Chain Professional (CSCP) Practice Exam

What is a notable feature of Stage 3, the integrated enterprise?

1. Minimal web capabilities

2. Collaboration among multiple divisions and CRM

3. Importance of safety stock

4. Lack of supply chain information exchange

The correct answer is: Collaboration among multiple divisions and CRM

In the context of supply chain management, Stage 3, known as the integrated enterprise, is characterized by enhanced collaboration among various divisions within an organization, as well as with customers through Customer Relationship Management (CRM) practices. This stage signifies a shift from isolated divisions working independently toward a more unified approach where information and resources are shared seamlessly across departments. The emphasis on collaboration leads to improved communication, greater efficiency, and the ability to respond more effectively to market demands. By integrating various divisions and utilizing CRM, companies can strengthen their relationships with customers, leading to better service, responsiveness, and ultimately, increased satisfaction. This interconnectedness is pivotal in achieving supply chain excellence and is a hallmark of organizations striving for continuous improvement and innovation in their supply chain processes. The other options highlight features that do not align with the characteristics of an integrated enterprise. Minimal web capabilities, the importance of safety stock, and a lack of supply chain information exchange suggest a more fragmented and less efficient approach, which is contrary to the integration and collaboration that define this advanced stage of supply chain development.