Certified Supply Chain Professional (CSCP) Practice Exam

Which of the following is NOT a step in the process of setting up a VMI relationship?

1. Integration of information systems

2. Conducting a customer satisfaction survey

3. Joint development of replenishment logic

4. Development of shared forecasting

The correct answer is: Conducting a customer satisfaction survey

In the context of establishing a Vendor Managed Inventory (VMI) relationship, the primary focus is on enhancing collaboration and efficiency between suppliers and customers. The key elements often include the integration of information systems, which facilitates real-time sharing of inventory levels and sales data; the joint development of replenishment logic, which ensures that both parties are aligned on how inventory should be replenished; and the development of shared forecasting, which allows for better demand planning and inventory management. While conducting a customer satisfaction survey can be beneficial for overall business performance and understanding client needs, it is not a direct step in the process of establishing a VMI relationship. This step is more aligned with assessing service levels and customer feedback rather than the operational aspects of managing inventory and replenishment strategies within a VMI framework. Hence, it is considered outside the core process required for setting up a VMI relationship.